Mihyar FAQs

Creating an account on Mihyar.com is quick and easy:
1. Click on the Sign Up button at the top right of the homepage.
2. Enter your name, email address, and password.
3. Verify your email through the confirmation link sent to your inbox.
4. Start shopping and enjoy exclusive benefits!

Having an account on Mihyar.com provides several advantages:
• Faster Checkout: Save your details for quick and easy purchases.
• Order Tracking: Monitor your order history and delivery status.
• Exclusive Offers: Get early access to promotions, sales, and discounts.
• Personalized Shopping Experience: Receive recommendations tailored to your preferences.

To redeem a Mihyar voucher:
1. Add your desired items to the shopping cart.
2. Proceed to checkout.
3. Enter the voucher code in the designated field.
4. Click Apply to deduct the voucher amount from your total.
5. Complete your order with the remaining payment (if applicable).

• Vouchers cannot be exchanged for cash.
• Only one voucher can be used per transaction.
• Some vouchers may have an expiration date or be valid only for specific products or categories.
• Vouchers cannot be applied to already discounted or promotional items unless stated otherwise.

If you encounter issues redeeming your voucher:
• Ensure that the voucher code is entered correctly without spaces.
• Check the voucher’s expiry date and terms of use.
• Verify if the voucher applies to the selected products.
• If the issue persists, contact customer support for assistance.

No, vouchers must be applied at the time of checkout and cannot be retroactively added to an already placed order.

• If the order is returned and meets the return criteria, the refunded amount will exclude the voucher discount.
• Vouchers are non-refundable and cannot be reissued once used.

Mihyar offers multiple secure payment options, including:
• Credit/Debit Cards (Visa, MasterCard, Mada, and Amex)
• Apple Pay & Google Pay for quick and seamless transactions
• No Cash on Delivery (COD) available at this time.
• Tamara / Tabby (Buy more, pay later payment plan)

Once an order is placed, modifications or
cancellations are not guaranteed. Contact customer support as soon as
possible for any modifications or cancellations.

Once your order is shipped, you will receive an email/SMS notification containing a tracking link where you can monitor your delivery status in real time.

Yes, Mihyar ships internationally to all regions covered by our third-party logistics partners, except locations restricted by KSA law or OFAC sanctions.

Within Saudi Arabia:

• Standard Delivery: SAR 28

• Free Shipping on orders above SAR 399

International:

• Flat Rate: USD 25

• Customs Duties & Taxes: Paid by the customer upon delivery, based on their country’s regulations.

• KSA Standard Delivery: 3–5 business days
• International Delivery: 5–10 business days (customs clearance may extend this timeframe)

If delivery is unsuccessful, our courier will attempt two more deliveries before returning the package to Mihyar. Our team will then contact you to arrange redelivery or process a refund.

Yes, Mihyar allows returns as per our Return & Exchange Policy. However, returns are not accepted for underwear and accessories
due to hygiene regulations.

• Log into your Mihyar.com account and request a return.
• Contact our customer support if you need assistance.

• Credit/Debit Card Refunds: Processed within 10–14 working days after a successful quality check.
• Click & Collect Refunds: Issued after an in-store quality check.
• Delivery Fees Refund: Only refunded if Mihyar made an error (e.g., incorrect item, damaged product). If the customer changes their mind, delivery fees are non-refundable.

Email:
help@mihyar.com

Toll-Free
(KSA): 8001111949

Visit:
Mihyar.com